Skintastic Academy: Terms and Conditions for Training Courses. Version 25 October 2026. Please read these terms before you book. You agree to them by ticking the boxes at checkout, typing your full name as your electronic signature and buying a course. Your attention is drawn in particular to clauses 4, 6, 7, 9, 13 and 16.
1. About us and these terms
Skintastic Aesthetic Lasers Ltd (company number 15949505), registered office 26 The Avenue, Southampton, SO17 1XL, trading as Skintastic Academy (“we”, “us”), runs the academy at 26 The Avenue, Southampton, SO17 1XL. We are not VAT registered. Contact us on WhatsApp at +44 7432 485017 or at info@skintasticaesthetics.com. We are an approved CPD provider (The CPD Group, provider number 777800).
In these terms: “Course” means the training you buy; “Online Materials” means videos, slides, quizzes, manuals, downloads and other digital content; “Practical Day” means a supervised practical session at our academy; “Student Declaration” means the declaration on our Student Declaration page; “you” means the person who buys the Course and the person who studies on it (they must be the same person unless clause 3 says otherwise).
2. What these terms cover
These terms apply to every Course you buy from us. Depending on the Course, it may be: (a) an online CPD course; (b) an online CPD course with free optional face-to-face training (clause 10); (c) a blended course with Online Materials and a Practical Day; or (d) a regulated qualification taught and assessed in person (clause 12). What your Course includes is shown on its course page. These terms, the course page, the Student Declaration and your order confirmation are the whole agreement between us.
Our courses are CPD (continuing professional development) courses unless the course page says it is a regulated qualification. A CPD course is not a regulated qualification and carries no qualification level. Credits and accreditation details are shown on each course page; where accreditation is shown as applied for, credits are not confirmed until The CPD Group approves the course.
3. Who can book
You must be at least 18. Each course has entry requirements shown on its course page (for example Level 3 Anatomy and Physiology and a recognised Core of Knowledge certificate). It is your responsibility to check that you meet them before you book, and the information you give us must be true. We may ask for proof and may refuse a Practical Day, without refund, if you do not meet the entry requirements and did not tell us before booking.
Whether a course will allow you to be insured, or to offer a treatment, is decided by your insurer and, where relevant, your local authority or regulator. We do not promise that any course will satisfy your insurer or regulator. Please check before you book.
Courses are personal to the student named on the order. If someone else pays for you (for example your employer), you must still read and sign these terms and the Student Declaration yourself, and the person paying is also bound by clauses 5, 6 and 7.
4. Ordering, signing and acceptance
Your order is an offer to buy. A contract is formed when we send you an order confirmation. We may decline an order, for example if a course is full or the price was clearly shown in error, and will refund any payment taken.
At checkout you must tick the boxes provided and type your full name in the signature box. Typing your name and placing your order is your electronic signature. It has the same legal effect as signing on paper and means that you have read, understood and agree to these terms, our Privacy Policy and the Student Declaration. We keep a record of what you agreed, including your typed name, the date and time, your IP address and the version of the documents. We may ask you to sign again if we update them. We may withhold access to the Course until you have signed.
5. Prices and payment
Prices are shown in pounds sterling. We are not VAT registered, so no VAT is added to Course prices. Payment is taken in full when you order, by the payment methods shown at checkout (which may include cards, PayPal, Apple Pay, Google Pay, Klarna and Clearpay). Card details are handled by our payment providers and are never stored on our website. Course fees are charged for the Course as a whole; no part is refunded because you do not use part of it.
If you pay through a buy now pay later provider such as Klarna or Clearpay, your agreement with that provider is separate from your contract with us. We are not a party to it, we do not provide credit, and the provider’s own terms and any fees apply. If we refund you, the refund is made through the provider and its repayment schedule is between you and them.
Please contact us before you ask your bank or card provider to reverse a payment, so that we can put right any problem. If a payment is reversed, cancelled or fails after your order, we may suspend your access and any Practical Day booking until it is settled, and we may recover the amount due from you.
6. Your right to cancel (consumers only)
This clause applies if you are buying as a consumer, meaning for purposes mainly outside your trade, business or profession, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. If you are buying for your business, you have no statutory right to cancel and clause 7 applies.
Online Materials. You have a legal right to cancel within 14 days of buying, but this right is lost for digital content once we have started to provide it if you have expressly agreed to that and acknowledged that you lose your right to cancel. At checkout you must tick a box to give that consent and acknowledgement. By ticking it, access to the Online Materials starts straight away and you lose the right to cancel those Online Materials.
Practical Day. If you book a Practical Day you may cancel within 14 days of buying and before the Practical Day takes place, and we will refund you in full less a fair amount for any services already provided at your express request. If you ask us to start any part of the service within the 14 days, you must pay a proportionate amount for what has been provided up to the time you tell us you have changed your mind.
To cancel, tell us clearly in writing (an email is enough) giving your name, order number and the Course. You do not need to use a particular form. Refunds are made to the original payment method within 14 days of us receiving your cancellation.
7. Refunds after the cancellation period
Once the 14 day cancellation period has ended, or you are buying as a business, Courses are non refundable. This includes where you change your mind, fail to meet entry requirements you did not disclose, cannot attend, fail an assessment, or find that your insurer or regulator will not accept the Course. Nothing in this clause affects your statutory rights, including your right to a repair, replacement, price reduction or refund where digital content or a service is faulty, not as described, or not provided with reasonable care and skill (Consumer Rights Act 2015).
If you believe something is wrong with a Course, tell us within 14 days of finding the problem so that we can put it right, which may be by correcting the content, giving you further support, or rebooking you onto a Practical Day.
8. Online Materials: access, licence and acceptable use
We grant you a personal, non transferable, non exclusive licence to use the Online Materials for your own study for 12 months from the date of purchase. You must keep your login private and must not: share it; copy, record, download (except items we provide for download), distribute, resell or publish the Online Materials, including by screen recording or photographing the screen; use them to teach others or to train any artificial intelligence system; or try to bypass the security of the website. We may monitor use of the website for security and to detect account sharing, and may suspend or end your access without refund if you break this clause.
All content, videos, slides, manuals and workbooks belong to us and Carla Cooper-Gale and are protected by copyright and other intellectual property rights. These terms give you no ownership of them.
You are responsible for having a suitable device and internet connection. We aim to keep the website available but cannot promise it will be uninterrupted or error free. We may update Online Materials from time to time to reflect changes in law, technology and best practice, and we may remove or replace content that is out of date.
9. Practical Days
This clause 9 applies to Courses that include a Practical Day as a required part of the Course. It does not apply to the optional free practical training described in clause 10, which is governed by clause 10. Practical Days are booked in advance and places are limited. You may move your Practical Day once, free of charge, if you tell us in writing at least 14 days before it. If you tell us less than 14 days before, or do not attend, or arrive too late to take part safely, the Practical Day is treated as used and the fee is not refunded or credited. A further date may be offered at our discretion for a rebooking fee of 25% of the price you paid for the Course.
Practical Days involve live models, real equipment and, depending on the Course, lasers, intense pulsed light and other energy based devices. You must follow all instructions from trainers, the laser safety Local Rules, the health and safety rules and the dress code, wear the protective equipment we require, and never operate equipment unless a trainer has told you to. You must treat models and other students with respect and keep their personal information confidential. You must not photograph, film or record anyone at the academy without permission.
We may ask you to leave a Practical Day without refund if you behave unsafely or in a way that disrupts others, attend under the influence of alcohol or drugs, or do not follow the instructions of trainers or the health and safety rules. We may refuse to let you perform or receive a treatment if we think it is unsafe, and our decision is final.
10. Online courses with optional free practical training
Some Courses (for example our injectable vitamin courses, the Carbon Laser Peel Facial course, the Laser Nail Fungal Treatment course, the Hot and Cold Plasma course and the Fat Freezing (Cryolipolysis) course) are completed fully online. For those Courses, any practical training is optional and free of charge. If your insurer requires you to have attended face-to-face training, you may ask us for a practical session with no extra Course fee. The ways you can take the practical for a Course are described on that Course’s page: at our academy in Southampton and, where the Course page says so, as a live virtual practical supervised by us over video. For a live virtual practical you must provide your own willing model, who must sign the model agreement and photograph consent before any treatment. You must ask us in writing, tell us which insurer requires it and show us their requirement if we ask. The session is subject to availability and dates we offer, travel and other costs are yours (including any cost of your own model for a virtual practical), and the offer is for the Course you bought and can be used once. Taking the practical does not change how your certificate is earned: your certificate is available once you have completed the online lessons and assessments. We do not promise that attending will satisfy your insurer.
11. The law, licensing, medicines and insurance
You are solely responsible for making sure that you treat clients lawfully. That includes holding suitable professional indemnity and public liability insurance before you treat anyone, complying with any local authority, Health Inspectorate Wales or Healthcare Improvement Scotland licensing or registration that applies to you, and following your insurer’s conditions and the manufacturer’s instructions for any device or product.
Some treatments involve prescription only medicines. Our courses teach theory and technique only. We do not supply or prescribe medicines. You must not obtain, administer or supply any prescription only medicine unless you do so lawfully, for example under the direction of an independent prescriber, in line with the Human Medicines Regulations 2012 and your own clinical governance. Completing a Course does not make you competent or entitled to carry out any treatment on its own.
12. Regulated qualifications
Where a course page says that the Course leads to a regulated qualification, it is awarded by the awarding organisation named on the course page and is taught and assessed in person at our academy. You will be registered with that awarding organisation, and its rules on assessment, quality assurance, appeals, malpractice and certification apply to you as well as these terms. Registration and certification fees paid to the awarding organisation cannot be refunded once you have been registered. Results and certificates for regulated qualifications are decided and issued by the awarding organisation. Our CPD courses are separate and are not regulated qualifications.
13. Assessment and certificates
Your certificate is issued only when you have completed all required parts of the Course and passed the assessments described on the course page or in the Course, which may include quizzes, a written assessment, a Practical Day and trainer sign off. Pass marks are shown in the Course. Passing is decided by us. Where a re-sit or further practical is needed we may charge a reasonable fee. You must complete all assessments yourself, without help from another person or an automated tool unless we say that is allowed. We may withhold or withdraw a certificate if it was obtained by cheating, copying, impersonation or dishonesty, if you did not meet the entry requirements, or if payment is outstanding.
A certificate confirms completion of training. It is not a licence to practise, a regulated qualification (unless clause 12 applies), or confirmation that you are insured or competent to treat in every circumstance. We keep a record of certificates so that they can be verified.
14. Your responsibilities and health
You must tell us before the Practical Day about any health condition, medication, allergy, pregnancy or other matter that could affect your safety or that of others, and follow all safety instructions. You must use the techniques you learn only on suitable clients and within the law, your insurance conditions and your own competence. You are responsible for your own consultations, records, consent, insurance and treatments after the Course. Practical Days involve live models and real equipment. You take part at your own risk, subject to clause 16.
15. No guarantee of results
We do not guarantee any particular outcome from a Course, including employment, income, insurance cover, or results of any treatment you later perform. Information in the Course is educational and does not replace manufacturer instructions, your insurer, medical advice or your own professional judgement.
16. Our liability: please read carefully
Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot legally be limited or excluded, and nothing affects your statutory consumer rights.
Subject to that, if you are a consumer we are responsible for losses you suffer that are a foreseeable result of our breach or negligence, but not for losses that were not foreseeable. If you are a business, we are not liable for loss of profit, income, business, goodwill or data, or for indirect or consequential loss, and you will compensate us for claims made against us by your clients or others to the extent they arise from your own treatments, your breach of these terms or your negligence.
Subject to the first paragraph of this clause, our total liability to you for all claims arising from a Course is limited to the price you paid for that Course. We are not responsible for what you do with your training, for treatments you perform, or for your clients.
17. Data protection
We act as controller of your personal data under the UK GDPR and the Data Protection Act 2018. We use it to provide the Course, issue certificates and keep the records required by our accrediting bodies and awarding organisations, and we share completion details with them where needed. Health information you give us for a Practical Day is special category data and is used only for your safety. Please see our Privacy Policy for details of what we collect, how long we keep it, who we share it with and your rights.
18. Photographs and filming
We may take photographs or film at Practical Days for training records. We will only use images in which you can be identified for publicity if you have given us your separate written consent, which you may withdraw at any time for future use.
19. Complaints and disputes
If you are unhappy, please tell us in writing as soon as possible so that we can investigate and reply. We will acknowledge your complaint promptly and aim to respond fully within 14 days. If we cannot resolve it, we will tell you in writing, and you may use an alternative dispute resolution provider; we are not obliged to use one but will consider any reasonable proposal. For regulated qualifications you may also complain to the awarding organisation, and for CPD accreditation to The CPD Group. Consumers can get free advice from Citizens Advice. This does not affect your legal rights.
20. Events outside our control
We are not liable for delay or failure caused by events outside our reasonable control, including illness of a trainer, severe weather, power or internet failure, equipment failure, industrial action or public health restrictions. We will rearrange affected Practical Days at the earliest opportunity. If we cancel a Practical Day, we will offer you another date or a refund of the fee for that Practical Day, and that is our only liability for the cancellation. We are not responsible for travel, accommodation or other costs you have booked.
21. Changes
We may change dates, trainers, venues or the order of content where we reasonably need to. We may update these terms; the version you signed when you ordered applies to your Course, and we will ask you to sign any new version before you carry on if the change materially affects you.
22. General
We may transfer our rights under these terms to another company; you may not transfer yours without our written agreement. If any part of these terms is found unenforceable the rest continues to apply. If we do not enforce a right straight away we do not lose it. No one else has a right to enforce these terms under the Contracts (Rights of Third Parties) Act 1999. These terms are the whole agreement between us about the Course, but nothing in them excludes liability for fraud. Notices to us should be sent to the email address in clause 1; we will send notices to the email address on your order. Clauses that by their nature continue after the Course ends, including clauses 8, 13, 16 and 17, continue to apply.
These terms are governed by the law of England and Wales and the courts of England and Wales have jurisdiction, although if you live in Scotland or Northern Ireland you may also bring claims in your local courts.